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In the world of accountants, lawyers and consultants it's suddenly become a client's market.
Better access to information, a steady flow of professional-services escapees starting up their own businesses and new rivals such as Internal Consulting Group and Expert360 (so-called platform companies) means clients know what they want, they want more and they know all the tricks.
In short, it's the clients who are in charge of the professionals. And there's one important consequence.
Read the full article on Australian Financial Review.