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Many businesses are now embracing automation and artificial intelligence, but the benefits of these technologies are getting lost on many customers and staff, according to interviews conducted with 4,800 Australians.
The research, conducted by Perspicacious on behalf of SEEK, found that less than half of Australians view automation and artificial intelligence (AI) as being “probably a good thing” (48 per cent and 46 per cent, respectively).
Read the full article at My Business.