Tax agent, taxpayer satisfaction with ATO drops

In its annual self-assessment report for 2017–18, the ATO believes it has achieved a “good” rating over its six key performance indicators, achieving positive results for 14 of the 43 ATO-specific metrics, with 11 remaining relatively stable, eight showing a decline and 10 based on activities (where trend in the metrics does not accurately reflect performance).

Read more at the Accountants Daily.