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TPB pulls the plug on 72-hour complaint resolution trial

The Tax Practitioners Board has shut down its 72-hour complaint resolution program halfway through its six-month trial after overwhelming industry feedback.

TPB pulls the plug on 72-hour complaint resolution trial
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TPB pulls the plug on 72-hour complaint resolution trial

In April, the TPB announced the launch of a 72-hour complaint resolution process that would have seen the TPB assess complaints from a client of a tax practitioner, determine if it was suitable to be referred back to the practitioner, before then directing the practitioner to resolve the complaint within three business days.

Read more at the Accountants Daily

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