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TPB pulls the plug on 72-hour complaint resolution trial

TPB pulls the plug on 72-hour complaint resolution trial

The Tax Practitioners Board has shut down its 72-hour complaint resolution program halfway through its six-month trial after overwhelming industry feedback.

  • Shared by Accountants Daily
  • July 17, 2019
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In April, the TPB announced the launch of a 72-hour complaint resolution process that would have seen the TPB assess complaints from a client of a tax practitioner, determine if it was suitable to be referred back to the practitioner, before then directing the practitioner to resolve the complaint within three business days.

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