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Unclaimed benefits and rebates sitting in bank accounts, power saver bonuses, and COVID disaster payments have topped the league table of benefits and cash claims made by Australians, according to new data released by Commonwealth Bank.
More than 2 million claims have now been started by customers using the CommBank app and NetBank via the Benefits finder feature.
The significant milestone comes after CBA started harnessing its AI-powered Customer Engagement Engine2 to proactively contact customers eligible for economic support during the pandemic and during recent natural disasters.
It is currently helping customers to ease cost of living pressures, with many able to access a range of benefits and rebates, including the Senior Energy Rebate, Family Energy Rebate, Parents NSW vouchers, Creative Kids vouchers, and the Moorup Tech trade-in offer.
Across the country, customers based in NSW are responsible for the greatest number of claims commenced (858,000) since the Benefits finder feature was first launched, followed by customers living in Victoria (537,000) and Queensland (312,000).
Since the feature was expanded to businesses in June 2021, 25,000 claims have been initiated by more than 18,000 Australian businesses.
The Benefits finder feature in the CommBank app helps connect the bank’s customers with government authorities and service providers to create seamless data integrations and make Benefits finder available to all Australians.