Adjusting scope of work just a click away

Ignition revealed earlier this year in its State of Client Engagement report that unrecovered out-of-scope work is costing accounting and bookkeeping firms on average, per year, more than $103,000.

However, the new enhanced service editing feature on the platform will now adjust existing services for signed client proposals and engagement letters to ensure they charge and get paid for their full value.

Dane Thomas, co-founder and chief product officer at Ignition, said the feature enables Ignition customers to easily make changes to the price, quantity, and billing details of their services even after a client has accepted the proposal. 

“While having a signed letter of engagement with a clear scope of work is crucial to starting any client relationship off on the right foot, we know things change,” he said.

“Our research shows that 35 per cent of accounting professionals in Australia absorb the time and cost of increased scope of work themselves — this product enhancement helps ensure they’re not leaving money on the table.”

The new service editing feature enables customers to make adjustments to active services within Ignition without the client needing to sign a new proposal by allowing them to manage changes in scope effectively by editing active services when the scope of the project changes.

It also ensures accurate billing and payment for work by quickly making changes to the service description, price, quantity, and billing details and provides clients with a better experience by offering the flexibility to adjust active services if their needs change during the engagement term.

Additionally, the addition will now notify clients of adjustments to the agreement without requiring them to sign a new proposal and ensure that accountants and bookkeepers stay compliant with a clear audit trail of any service changes.