AFCA launches its Reflect Reconciliation Action Plan

The Australian Financial Complaints Authority (AFCA) launched its Reflect Reconciliation Action Plan (RAP) on Wednesday (14 December) recognising its commitment to deliver its service to First Nations peoples through ‘understanding, respect and cultural confidence’.

AFCA’s deputy chief ombudsman, a Kureinji woman, Dr June Smith, said the Reflect RAP serves as a guide to building meaningful, genuine, and mutually beneficial relationships with First Nations peoples, communities, and businesses.

She said AFCA will contribute to reconciliation through financial and economic inclusion in this way.

Over the next 12 months, AFCA will focus on strengthening relationships, respect, and opportunities for First Nations peoples — the guiding pillars of its Reflect RAP — which has been formally endorsed by Reconciliation Australia. 

“We will actively seek to listen to and learn from First Nations peoples as we go on this journey,” Dr Smith said. 

AFCA joins more than 1,100 corporate, government, and not-for-profit organisations that have made a formal commitment to reconciliation through the RAP program. The four types of RAP — reflect, innovate, stretch, and elevate — allow RAP partners to continuously develop and strengthen reconciliation commitments in new ways. 

AFCA’s Reflect RAP has the support of the AFCA board, the AFCA executive leadership team, and AFCA’s Accessibility & Inclusion Council.