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ATO debt call centre ‘unfit for purpose’

The ATO’s debt call centre is not equipped to handle amounts of more than $100,000 and bogs down tax professionals in lengthy but pointless calls, said one frustrated lawyer.

ATO debt call centre ‘unfit for purpose’
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ATO debt call centre ‘unfit for purpose’

Routine verification checks for many who deal with the ATO constantly tie up hours of lawyers and tax agents’ time but lead nowhere when the amount exceeds the threshold.

Read more at Accountants Daily

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