CBA Emergency Assistance for flood-affected areas in the Kimberley region

CBA understands each customer will have different needs and encourages those affected to discuss their individual circumstances by either contacting the bank in the CommBank app, phoning 1800 314 695, or visiting their nearest Commonwealth Bank branch, if safe to do so. Business customers can also call 1800 314 695 or speak with their dedicated CommBank relationship manager.

Special arrangements are in place to provide support to Commonwealth Bank customers should they need it and the CBA team is ready to assist them with any financial concerns or inquiries.

For more information on the support we’re providing to impacted communities, visit: commbank.com.au/support/natural-disasters

CBA Emergency Assistance includes a range of options, including:

• Customised payment arrangements for home loans, credit card, personal loan, and some business loans
• Waiving fees and charges
• Temporary overdrafts, additional loans, or emergency credit limit increases (subject to credit approval)
• Waiving fees and notice periods for early access to Term Deposits
• For customers who have taken out Home Insurance distributed by CommBank, Hollard can assist with emergency accommodation if your home has been damaged
• Loan restructuring for business customers and existing loans
• Waiving fees for temporary and damaged merchant EFTPOS terminals as well as support with merchant terminal rental fees

Hollard can also expedite claims for customers seeking help for their home and contents if they took out their Home Insurance through CommBank.