Consultation is now open for the Taxpayers’ Charter review

The charter aims to help people understand their rights and obligations, what they can expect from their interactions with ATO, and what to do if they are not satisfied.

It was first published in 1997 and is reviewed regularly to ensure the ATO is meeting the community’s expectations and reflects the modern tax, superannuation, and registry systems.

As part of this review, the public is encouraged to submit feedback on the charter.

ATO Assistant Commissioner Katherine Philp said the ATO’s focus on making interactions simpler, tailored and streamlined meant the tax, superannuation and registry systems had significantly changed and improved since the last review of the charter in 2018.

“The Taxpayers’ Charter explains what people can expect during their interactions with ATO, as well as their rights and obligations,” Ms Philp said.

“As part of this review of the Charter we want to hear from all members of the community.

“Even if you have never provided feedback to the ATO before or do not often interact with us, your feedback and input into the review can help shape the ATO’s approach moving forward.”

The review is to ensure the ATO meets community expectations about how it engages with people in its administration of the tax, super and registry systems and to accurately reflect what people can expect from the ATO when dealing with the organisation.

It also assists ATO staff in their own interactions with the community, and fulfils its purpose of informing the public of their rights when dealing with the ATO.

To review the Taxpayers’ Charter please visit ato.gov.au/charterreview

The consultation period closes on 24 October 2022. All submissions should be emailed to taxpayerscharter@ato.gov.au