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Staff shortages are the most pressing challenge facing retailers, with over three-quarters of businesses saying they have staff in isolation due to COVID-19, according to a member’s survey by the Australian Retailers Association (ARA).
The findings of an online poll of ARA members, representing thousands of businesses nationally both large and small, include:
ARA chief executive Paul Zahra said it’s an ongoing juggling act for retailers and their rostering managing the current isolation requirements.
“We’ve entered an unprecedented staffing challenge as more people are infected with Covid than at any stage before in the pandemic,” he said.
“This builds on an existing skills crisis within the retail and hospitality sectors. Many retailers are having to limit trading hours or close stores altogether because they don’t have the staff available. For small businesses, a couple of cases can wipe out their entire workforce.
“We welcome the moves to ease isolation requirements on essential workers who are close contacts. However, more needs to be done to ease the pressure on this critical workforce so they can adequately staff their stores and move essential goods efficiently across the country.
“It’s important that all levels of government continue to work with industry to clear any impediments to getting people safely back to work and return domestic supply chains to a more sustainable footing.”
Mr Zahra repeated calls for each level of government to:
“Whilst we expect supply chain challenges to linger for the rest of the year due to global pressures, we do expect this short-term congestion to ease in the coming weeks as Omicron cases hopefully peak and decline as predicted by the health authorities,” Mr Zahra said.
“Retailers are working intensely to solve these challenges for their customers as they have throughout the pandemic. We ask that customers remain patient and respectful towards their teams during this intense period.”